Best European alternatives to Freshdesk in 2026

Callbell

Customer Support

EU Based

Callbell is a multi-channel messaging platform that lets businesses manage customer conversations from WhatsApp, Instagram, Facebook Messenger, and Telegram in one shared inbox. Teams can collaborate, assign chats, and automate responses to improve customer communication.

Deskhero

Customer Support

EU Based

Deskhero is an AI-powered email support tool that integrates with Gmail or Outlook to suggest contextual replies using customer history, knowledge base content, and Shopify data. It helps support teams respond faster while keeping humans in control of final replies.

Userlike

Customer Support

EU Based

Userlike is a live chat and messaging platform enabling businesses to communicate with customers via website chat, WhatsApp, Telegram, and more. It offers chatbot integration, a unified message center, and is GDPR-compliant, hosted in Germany.