Best European alternatives to Freshdesk in 2026

Callbell

Customer Support

EU Based

Callbell is a multi-channel messaging platform that lets businesses manage customer conversations from WhatsApp, Instagram, Facebook Messenger, and Telegram in one shared inbox. Teams can collaborate, assign chats, and automate responses to improve customer communication.

Deskhero

Customer Support

EU Based

Deskhero is an AI-powered email support tool that integrates with Gmail or Outlook to suggest contextual replies using customer history, knowledge base content, and Shopify data. It helps support teams respond faster while keeping humans in control of final replies.

Liveagent

Customer Support

EU Based

LiveAgent is a multichannel customer support platform unifying emails, live chat, voice calls, and social media into a single interface. It features a ticketing system, call center tools, knowledge base builder, and CRM integration to streamline support operations.

Ogustine

Field Service

EU Based

PlatformEasy is a SaaS platform helping service businesses and freelancers sell, schedule, and manage their services online. It offers CRM, invoicing, HR planning, mobile app, and online sales tools for sectors like home services, concierge, coaching, and repairs.

Userlike

Customer Support

EU Based

Userlike is a live chat and messaging platform enabling businesses to communicate with customers via website chat, WhatsApp, Telegram, and more. It offers chatbot integration, a unified message center, and is GDPR-compliant, hosted in Germany.