Liveagent

dagmor.app

Dagmor gives contact centres control of recorded-call review from start to finish. Its Call Log keeps each original recording name, audio and transcript together, so a reviewer can read a call before listening. Teams use their own scripts or draft one from real calls, then review the findings by hand. Agents see Hero Scores; managers get conduct, coverage and trend reports. Analysis catches what customers actually said between the survey ticks and scores. A team can skip the review screens entirely: send recorded calls and receive finished reports. The first eligible campaign is free if the customer stops there; later campaigns cost €0.04 per recorded minute, rounded to the nearest euro, with Calls and Analysis included.

Callbell

Callbell is a multi-channel messaging platform that lets businesses manage customer conversations from WhatsApp, Instagram, Facebook Messenger, and Telegram in one shared inbox. Teams can collaborate, assign chats, and automate responses to improve customer communication.

Deskhero

Deskhero is an AI-powered email support tool that integrates with Gmail or Outlook to suggest contextual replies using customer history, knowledge base content, and Shopify data. It helps support teams respond faster while keeping humans in control of final replies.

Trustpilot

Trustpilot is a consumer review platform where users can read, write, and share reviews about businesses. It helps companies manage their online reputation and enables shoppers to make informed purchasing decisions based on authentic feedback.